Home Solutions Products Oaisys Call Recording Call Recording and Professional Interaction Management Call recording and quality assurance technology can play a valuable role for businesses across a wide spectrum of industries, including automotive dealerships, financial services, insurance, healthcare, manufacturing and distribution.
OAISYS Tracer and Talkument call recording and voice documentation solutions help companies within a variety of industries including healthcare, automotive dealerships, financial services and Manual zz. Categories. Baby& children Computers& electronics Entertainment& hobby Fashion& style ShoreTel 14.
2 Abstract OAISYS Call Recording Talkument: The Leader in Voice Documentation. Unlike traditional call center and operationsbased call recording solutions, Talkument brings the power to securely capture, annotate and share OAISYS NetSuite features include trunk side call recording, intelligent call routing using ANI and DNIS and a desktop phone application to allow users to make, receive and manage calls This document serves as an Administrators Guide for the OAISYS Recording Solutions system.
It provides procedures for setting up and customizing your system, and for programming everyday tasks you perform to capitalize on the OAISYS Administration Guide call. OAISYS call recording and contact center management software solutions support regulatory compliance and quality monitoring requirements. Support for OAISYS Call Recording Description: The OAISYS Tracer call recording application is now supported for interoperability with prairieFyre Contact Center for Microsoft Lync.
Application Notes for OAISYS Recording Server with For the manual part of the testing, each call was handled manually on the agent station with generation of unique audio content for the recordings. Necessary user actions such as hold and OAISYS Product Documentation. OAISYS provides a full range of technical documentation for the current version of our solutions as well as for earlier versions.
OAISYS Administrator Guide 46 Extra Call Info Fields Extra Call Info Fields are used by the OAISYS Recording Client when attaching information to a call in real time. The Extra Call Info will display in the Call Visualization panel of the Talkument client and will be searchable information.
Mitel 5000 Gateways and Mivoice 5000 Server Implementation manual Mitel 5000 Gateways et MiVoice 5000 Server Mise en Service (French) MiVoice 5000 ServerManager Upgrading R6. 3 release to release R6. 3Opertaing manual Oaisys provides easytouse, practical and affordable call recording solutions in support of regulatory compliance and quality monitoring requirements. ACD Manager Operations Manual page 1 Overview ACD Manager is an OAISYS application designed by Computer Telephony Solutions, Inc.
ACD Manager assists in the management of ACD call queues so that callers are answered in a timely manner by an appropriate person or are redirected to another option. ACD Manager runs under the OAISYS Net Server.